Better Remote User Testing
Mistakes I've made and what they taught me.
How understanding work shapes better products
I investigate how people work, uncover unmet needs, and translate findings into product strategy and design.
Modernizing a Complex Workflow
Understanding how people work across fragmented tools and manual processes.
I used contextual inquiry and usability testing to uncover workflow barriers, map how work moved across teams, and guide the strategy for a unified platform.
TimeDoc Health
Understanding care coordinators’ workflows to improve clinical software.
I combined workflow research, usability testing, and behavioral analytics to identify friction, inform product priorities, and evaluate improvements to everyday care coordination.
Health Hug
Understanding what families and care coordinators need to manage complex pediatric care.
I led research to uncover care coordination challenges and translate findings into priorities for connected family and care coordinator experiences.
View Care Coordinator Experience
Selected Earlier Work
TDH Employee Experience
Understanding what helps care coordinators succeed.
I used behavioral research to identify employee needs and inform recommendations for hiring, onboarding, and performance support.
Allscripts Care Director
Understanding how clinicians find information and make care decisions.
I used workflow research and usability testing to inform how care coordination and patient information could come together to support clinical decision-making.
Humana • Experience Transformation Initiative
Understanding how small businesses choose healthcare benefits.
I used user research to uncover barriers in the purchasing experience and guide a redesign around customer needs and decision-making.
How I think and work
Lessons learned from research, facilitation, design, and helping teams navigate complexity.
Smarter machines won’t save us from unexamined minds.
The rapid ascent of AI leaves us with a decision...who will we be in this new world?
The 10 Commandments of UX
Practical usability principles with a sense of humor.
Integrating User-Centered Design Into a Team
Bringing UX practices into organizations without a design culture.
Writing a Style Guide That Will Actually Get Used
Creating standards people actually follow.
Effective Personas — A Comedy
Why personas fail and how to make them useful.