Smarter machines won’t save us from unexamined minds.
The rapid ascent of AI leaves us with a decision...who will we be in this new world?
How understanding work shapes better products
Good design is like a spoon. Useful, intuitive, and easy to overlook when it's working exactly as intended.
Health Hug
Helping families navigate the chaos of pediatric healthcare.
Reimagining care coordination through research, service design, and mobile experience design.
View Care Coordinator Experience
TimeDoc Health
Making care coordination software easier to use.
Research and UX strategy that transformed a frustrating internal tool into one clinicians could trust.
TDH Employee Experience
Understanding how work really happens.
Cross-functional research that uncovered barriers in the employee journey and informed organization-wide improvements.
Selected Earlier Work
Allscripts Care Director Plan
Building a new model for outpatient care coordination
Designed an integrated care management platform that improved collaboration across care teams and helped reduce hospital readmissions.
Allscripts Care Director
Making patient information easier to find
Reimagined a complex care management system to surface critical information and support faster clinical decisions.
Humana Experience Transformation
Sales funnel redesign
Complete redesign of underperforming sales funnel for small businesses purchasing healthcare benefits.
How I think and work
Lessons learned from research, facilitation, design, and helping teams navigate complexity.
The 10 Commandments of UX
Practical usability principles with a sense of humor.
Integrating User-Centered Design Into a Team
Bringing UX practices into organizations without a design culture.
Better Remote User Testing
Mistakes I've made and what they taught me.
Writing a Style Guide That Will Actually Get Used
Creating standards people actually follow.
Effective Personas — A Comedy
Why personas fail and how to make them useful.