Smarter machines won’t save us from unexamined minds.
The rapid ascent of AI leaves us with a decision...who will we be in this new world?
How understanding work shapes better products
Good design is like a spoon. Useful, intuitive, and easy to overlook when it's working exactly as intended.
Health Hug
Helping families navigate the chaos of pediatric healthcare.
Reimagining care coordination through research, service design, and mobile experience design.
View Care Coordinator Experience
TimeDoc Health
Making care coordination software easier to use.
Research and UX strategy that transformed a frustrating internal tool into one clinicians could trust.
TDH Employee Experience
Understanding what makes Care Coordinators successful
Using behavioral research to improve hiring, onboarding, and employee performance.
Selected Earlier Work
Allscripts Care Director
Designing for complex clinical decision-making
Unified work across care coordination and patient management to help clinicians surface critical information, coordinate care, and make faster decisions.
Humana • Experience Transformation Initiative
Redesigning a complex purchasing experience
Complete redesign of underperforming purchasing experience for small businesses purchasing healthcare benefits.
How I think and work
Lessons learned from research, facilitation, design, and helping teams navigate complexity.
The 10 Commandments of UX
Practical usability principles with a sense of humor.
Integrating User-Centered Design Into a Team
Bringing UX practices into organizations without a design culture.
Better Remote User Testing
Mistakes I've made and what they taught me.
Writing a Style Guide That Will Actually Get Used
Creating standards people actually follow.
Effective Personas — A Comedy
Why personas fail and how to make them useful.