Better Remote User Testing
Mistakes I've made and what they taught me.
From understanding the work to designing the product
I uncover how people work, help teams decide what matters, and design and test experiences that support real needs.
Modernizing a Complex Workflow
Bringing fragmented tools and manual processes into a unified platform.
I led discovery research, mapped workflows across teams, and designed and tested experiences for order intake, setup, search, and delivery.
TimeDoc Health
Making complex care coordination easier to navigate.
I combined workflow research, behavioral analytics, and usability testing with hands-on product design to simplify clinical workflows and help reduce average call time by five minutes.
Health Hug
Turning caregiver needs into a new healthcare product.
I led research and design from concept to MVP, shaping product priorities, information architecture, and interactions for families and care coordinators.
View Care Coordinator Experience
Selected Earlier Work
TDH Employee Experience
Helping care coordinators succeed at work.
I used behavioral research to identify employee needs and inform recommendations for hiring, onboarding, and performance support.
Allscripts Care Director
Bringing patient information and care coordination into a clearer clinical experience.
I combined workflow research, usability testing, and interaction design to help clinicians find information, navigate care workflows, and make informed decisions.
Humana • Experience Transformation Initiative
Simplifying how small businesses choose healthcare benefits.
I used user research to uncover barriers in the purchasing experience and redesigned the experience around customer needs and decision-making.
How I think and work
Lessons learned from research, facilitation, design, and helping teams navigate complexity.
Smarter machines won’t save us from unexamined minds.
The rapid ascent of AI leaves us with a decision...who will we be in this new world?
The 10 Commandments of UX
Practical usability principles with a sense of humor.
Integrating User-Centered Design Into a Team
Bringing UX practices into organizations without a design culture.
Writing a Style Guide That Will Actually Get Used
Creating standards people actually follow.
Effective Personas — A Comedy
Why personas fail and how to make them useful.