Located in Chicago
User Experience Design and Research
TimeDoc Health
2021-2024
Created both rapid and more prototypes outlining 35 new features and workflows based upon user centered principles
Oversaw design process and presented in-depth solutions to leadership. Worked with product & development teams to shape design strategy and smoothly integrate design and research with agile development processes.
Developed product design system to ensure consistent, high-quality, and scalable feature development.
Lead team in visioning sessions to integrate design thinking into team work practice
Kept the end user in the middle of product discussions by integrating usability testing into product development process. Tested 14 major feature designs. Led “continuous discovery” agile qualitative user research. Monitored new feature adoption and uncovered behavioral data through click tracking software. Discovered emergent user concerns through quarterly SUS scoring and surveys.
Maintain research repository
Present all testing data & design recommendations to stakeholders
REEF Technology
2021
Oversee adoption of new design system and improved usability for B2E product
Conduct end-to-end user testing of new design and flows to insure that employees can easily
conduct their work in one location without needing to hop between Excel, SalesForce, & Sharepoint
to do their work
Manage design and research schedule
Work with design systems lead to see that new design components are being developed
Establish format and cadence for lean user testing of currently proposed designs
Train designers in how and when to use qualitative or quantitative testing methods.
Maintain schedule of all research currently in flight
Present all testing data to stakeholders
Work with product owners to determine testing needs
Allscripts
2018-2021
Improve design, usability, and accessibility of a 15-yr-old product
Develop process integrating design and user testing with agile development
Conduct contextual inquiry to focus product improvement needs.
Prototype new functionality and test these with users.
Lead team in visioning sessions.
Design, prototype, and test new product for responsiveness, usability, and accessibility.
Integrate new toolset with exiting inpatient care products.
Establish style guide detailing all design, interaction, CSS and accessibility specifications.
Assist with conducting and presenting product research
Co-create updated UI
Co-create new UI for mobile inpatient care management tool
Product research and design testing
Humana
2015-2018
Responsible for createing responsive, accessibile, user friendly purchase and enrollment flow
Work with product owners to set up highly collaborative process flow within agile methodology that ensures consistent delivery. Process has become a company-wide design and development model.
Coordinate and approve final copy and visual design.
Design and conduct user tests. Evaluate and present test results.
Wellspring
2014-2015
Author style guide detailing all UI element specifications and their use cases.
Create wireframes and prototypes to model interaction flow through product.
Work with development team to insure proper implementation of all interaction.
Epsilen/Connect EDU
2011-2014
Conduct contextual inquiry to focus product improvement needs.
Lead team in data consolidation and visioning sessions.
Author company style guide on best practices.
Create wire-frames & working prototypes. Ensure that all work is accessible
Design and prototype new iPad app design for usability, and accessibility.
Establish mobile style guide detailing all design, interaction, and accessibility specifications.
Interwoven/AutonomyHP
2005-2011
Head a team of researchers & designers. Work with management to increase team visibility and prioritize User Centered Design in product development & life cycles.
Visual Design lead of UI's for web-deployed, iPhone, iPad, and client-side applications used across platforms & browsers.
Conduct contextual inquiry to focus users' workflow and pain points in order to build data-based designs responding to real issues.
Develop a uniform, Common Look and Feel User Interface design for all current and new web & client deployed software products.
Coauthor company wide style guide so that engineers may create visually and behaviorally consistent interfaces across all products.
Incontext
2003
Performed contextual inquiry by interviewing users, and consolidating resulting information into data models that illuminated users' underlying needs.
Developed User Personas, User Experience and User Interface solutions from the data.
Modeled design solutions based upon users' discovered needs. Presented overview of data, design recommendations and final designs.
1998-2003
Developed and taught curricula for undergraduate students in Multimedia, Animation, Design, Concept Building, Creativity, and Usability. Courses enable students to problem solve using professional standards.
Developed supplemental workshops in writing and focusing project goals.
Interaction design
Visual Design
User research
Usability testing
Heuristic Evaluation
Prototyping
Wireframing
Style Guide authoring
Personas
Axure RP
Adobe Photoshop, Illustrator, After Effects, Ideas, Sketch, & InDesign
Affinity Photo & Design
Sketch
Abstract
Zepplin
Figma
MS Office
HTML5
CSS3
Miro
Course certificates earned in:
Chicago IL, 2005 Design with Emerging Technologies
Purchase, NY Painting, Photography, and Design