20+ years of Strategy, Empathy, and Outcomes That Stick

Qualitative & Quantitative Research Methods
Human-Centered Interaction & Visual Design
Design System Authoring
Team player & Mentor

Located in Chicago

User Experience Design and Research

Available to mentor at 1871

 carolinekeem.medium.com

 Download Resume

  312-316-6685   •     keem.caroline@gmail.com

I’ve helped make complex systems smarter, scalable, and more human—across healthcare, education, and beyond.

Health Hug
2024-Present

Designing a New Kind of Pediatric Care Support

I’m currently leading UX and design for a mobile + desktop platform supporting families managing chronic conditions in children. This tool integrates with EHR systems, leverages AI for contextual support, and includes accessibility-forward design patterns for multilingual and neurodivergent users.

TimeDoc Health
2021-2024

Led user experience design and research to improve accessibility, increase efficiency, and reduce time-on-task within a complex care coordination platform.
  • Created both rapid and more refined prototypes outlining 35+ new features
  • Integrated design and research with agile development
  • Built a scalable design system to ensure consistent UX across the product
  • Led user testing for 14 major features and established continuous discovery practices
  • Presented UX insights and design recommendations to stakeholders
TimeDoc • Legacy product transformation

Delivered usability gains through redesigned workflows, reducing average call times and improving care team efficiency

Case Study 

Employee Experience Initiatives

Identified persona-based hiring patterns, improved new hire retention, and reshaped workspace standards to improve performance

Case Study 

REEF Technology
2021

Led a team focused on optimizing tools for managing urban real estate and logistics.

Led a team focused on optimizing tools for managing urban real estate and logistics.

Northstar • User experience transformation
  • Oversee adoption of new design system and improved usability for B2E product
  • Conduct end-to-end user testing of new design and flows to insure that employees can easily conduct their work in one location without needing to hop between Excel, SalesForce, & Sharepoint to do their work
  • Manage design and research schedule
  • Work with design systems lead to see that new design components are being developed
Research Manager
  • Establish format and cadence for lean user testing of currently proposed designs
  • Train designers in how and when to use qualitative or quantitative testing methods
  • Maintain schedule of all research currently in flight
  • Present all testing data to stakeholders
  • Work with product owners to determine testing needs

Allscripts
2018-2021

UX lead for outpatient care coordination and hospital tools across multiple platforms.
Care Director (Legacy Product)

Introduced a usability-focused approach to a previously dev-driven team. Authored a product style guide and pushed for inclusive, patient-centered views

Functionality improvements case study 

Care Director Plan (New Product)

Reimagined outpatient coordination by integrating workflows and inpatient systems. Helped increase program participation and reduce utilization.


CDP case study 

Sr UX Designer for cross-product health & hospital services design team
Sunrise (Legacy product)
  • Assist with conducting and presenting product research
  • Co-create updated UI
H2Physicians(New Product)
  • Co-create new UI for mobile inpatient care management tool
  • Product research and design testing

Humana
2015-2018

Led redesign of an underperforming insurance sales funnel for small business customers.
  • Delivered responsive, accessible purchasing and enrollment flows
  • Created a company-wide model for agile product design processes
  • Partnered with Product and QA to drive meaningful testing and evaluation
Experience Transformation • Sales funnel improvement

Improved UX pain points that directly boosted sales conversion

Shopping funnel improvement case study 


Earlier Adventures

Wellspring
2014-2015

Interaction design and UI strategy for patent management tools


Epsilen/Connect EDU
2011-2014

Team lead for education software, led mobile and LMS redesigns


Interwoven/AutonomyHP
2005-2011

UCD team lead for enterprise document management software


Incontext
2003

Qualitative researcher conducting contextual inquiry and modeling


University Lecturer
1998-2003

Developed and taught UX, multimedia, and design courses at six institutions including Harvard, MassArt, and Boston University



Skills

Interaction design
Visual Design
User research
Usability testing
Heuristic Evaluation
Prototyping
Wireframing
Style Guide authoring
Personas


Tools

Axure RP
Adobe Photoshop, Illustrator, After Effects, Ideas, Sketch, & InDesign
Affinity Photo & Design
Sketch
Abstract
Zepplin
Figma
MS Office
HTML5
CSS3
Miro


Education
Continuing Education –
Interaction Design Foundation

Course certificates earned in:

  • Accessibility
  • Design Thinking
  • Psychology of Interaction Design
  • Usability Testing
  • UX Strategy
  • Mobile UX

School of the Institute of Chicago — MFA

Chicago IL, 2005 Design with Emerging Technologies

  • "Ambient Envelope", 16 page explanatory book and prototype sculptures for a hand held object designed to be a customizable interface for personal technology. Included in juried exhibition "Navigation/Negotiation.
  • "Chicago Area Network", A kiosk and portal design centered on putting accessible technology into public spaces to augment the informational landscape of Chicago. Included in juried exhibition "Chicago Architecture: Ten Visions" at the Art Institute of Chicago. My work was included in Doug Garofalo's pavilion.


SUNY College at Purchase — BFA

Purchase, NY Painting, Photography, and Design