Allscripts Care Director Plan
Rebuilding an outpatient care coordination tool
A 10-person team re-imagined an existing outpatient care product as a wholistic set of tools allowing health systems to scale care coordination across multiple settings. This new product integrated with other inpatient and payment products in a way that its predecessor had been unable to do.
My role
I joined 8 developers and one dev lead to take charge of visual and usability design. I began by researching user processes and their existing tools to built a picture of "real work". I engaged developers and product stakeholders in envisioning a more wholistic workflow and generated prototypes to validate designs (this user research also informed the Care Director redesign efforts happening simultaneously). I collaborated with development to build an extensive usability & design style guide to empower team members in making effective design decisions.
The result
Upon release, CDP provided immediate support for collaborative care coordination. 30% of existing customers are rapidly adopting this integrative solution. These customers have reduced utilization by 40%, increased active program participation, and improved patient experience.
TimeDoc Health | TDH Initiatives | Care Director | Experience Transformation | Additional writing on CDP
